Cart

Your Cart is Empty

Back To Shop

Refund and Returns Policy

Shipping & Returns

We strive to ship out all orders placed via our website the following business day, however, some orders may take longer to process. Orders placed a Friday may only be dispatched on the following Monday.

Please note holiday months, (November & December) orders will process in 2-3 business days.

We do not accept any returns or exchanges on booster boxes, packs, or singles.

We do not offer refunds.

Shipping charges are non-refundable.

Order Cancellations 

This applies to non pre order items. If you are looking to cancel your PRE ORDER please visit the pre order page. 
For order cancellations we cannot offer a refund at this time. If you would like to cancel your order, you will receive store credit towards a future purchase. 

Exchanges

We will gladly accept exchanges on unopened products within 7 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.

Store Credit

Store credit is issued to an account under the recipient’s name. Store credit can only be redeemed by the person associated with the account. 

Store credit is not transferable.

Missing Pieces 

If a game you purchased from us has missing or damaged components, please contact the game’s publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.

Damaged Products

If you receive a damaged product, you are required to notify us by email at info@levelupstore.co.za within 24 hours of the product being delivered.  

Note: All orders are subject to a 1-3 business days handling time before shipment. Orders are possibly subject to delays or errors. Delivery times are estimates, not guaranteed delivery times. Possible delays include but are not limited to weather, customs, holidays, product demand or human error.

Also Note: Level Up Store will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.

All Policies are subject to change at anytime without notice. 

Quantity and Order Adjustments

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes.  

Cart

Your Cart is Empty

Back To Shop