Backorders

Some items on our website will show that they are available on backorder. This means that we do not have any stock of this item on our shelves. But we can order these items from our supplier. This process works as follows:

You place an order for this item on our website. We add this item to our weekly order list from our supplier. We then wait 2 weeks for them to process and ship our order to us. We then process all the backorders and ship them out within 1 day of receiving it. Backorder items thus have a minimum of 2 weeks waiting time.

Sometimes our supplier is temporarily out of stock on an item. This usually occurs when they have an item marked as available to order, but haven’t done a print run on this model, or are planning to do a reboxing on the model. If it happens that an item is unavailable for 3 orders in a row (usually 6 weeks), we will contact you regarding an item swap or credit coupon to replace the item that we cannot get.

We do sometimes get a regular restock of items that show available on backorder, but most of the items that show on backorder will not be ordered for the shelf. If there is an item that you want and it shows available on backorder, the safest option is to order it. This ensures that we order an extra one for you.

If you place an order that contains preorder items from the Games Workshop category, these orders will also be markes as Warhammer Backorder on the order status. This is nothing to worry about, and is just done to make admin on our side easier.

We will typically not provide any updates during the wait time for backorder items. There are only 2 possible updates: that we have received the item, in which case it will ship and we will provide the tracking number. Or approximately 6 weeks after the order was placed, we will update you that we have not received it, and we will then contact you regarding a replacement/credit.

Please contact us via email info@geekhome.co.za if you have any queries with regards to a backorder. Please note that exact arrival dates for these items are not always possible and are rough estimates.

Also note that as per our T&C’s accepted on checkout, refunds will only be made if we cannot secure the stock required. This does not include delays to arrival due to shipping and production delays at our suppliers.